Our company has a linear management structure of governance. It consists of separate teams (structures), which solve the tasks of customer service. All information about these tasks is included into the general information computer system. Such information includes the history of the relationship with the customer, his preferences concerning the interior and service and all tasks scheduled and which have to carried out by each member in every process.
The first team in the company's structure includes people involved in advertising and PR. They are responsible for the customized dialogue with clients. Such dialogue is formed individually with each client. Such method allows to make our advertising useful and more helpful. This is the team which introduces all people involved into the process of interior creation with innovations, trends, changes in interior design. And we do that by ways of organized meetings, customized video and presentations, website of our TV project "Course of Interior" and our Facebook community page.
The second team is a team of HOSTs. This team meets the client when it comes to our showroom to find out what we can offer to his own interior. The hosts introduces tell our customers about our showroom and unique tools. The client get the information about the methods of our interior creation, about all the "dangers" which may be in this process if they wouln’t be considered in the beginning. Hosts help customers to understand how to start, how to build its process and they help to clarify the aesthetic needs (the preferences of style and color). This team forms a hostess-form project, where the fixed vision and expectations of future interior. Host is a middleman between the company and the customer who knows customer’s requests, organizes and coordinates the work of the whole team.
When the design project is already created and planning decisions are made, when it is decided where furniture will be placed than into the working process comes another team called Experts. This team consists of experts of different groups. They give the customer the opportunity to understand all range of possible offers of items and finishings on the market and explain how to choose the most suitable interior solutions. They equip the customer (and even the designer) with parameters which help to make the best choise of interior solutions.
Then it’s worktime for third team called team of service. It’s a team of people who execute projects, carry on orders and delivery of goods.
So the structure of the company consists of four basic teams called Advertising, Hosts, Experts and Service which are not subordinated to each other and make together one common business.